IT Helpdesk Technician

Closing Date

POSITION:

INFORMATION TECHNOLOGY HELP DESK TECHNICIAN
Full-time, Non-exempt position

LOCATION:

16429 Beartown Road -- Tribal Center
Baraga, Michigan 49946

SUPERVISORY CONTROL:

Information Technology Director

SALARY:

Grade 6 (minimum starting wage=$13.40/hour)

SUMMARY:

Assists the Information Technology department in providing hardware, software and network
support, training and troubleshooting in a networked environment. Provides support on a wide
range of software applications such as office application suites, accounting, HR, and other
various desktop applications.

REQUIRED QUALIFICATIONS:

  • AA/AS degree in a computer related field7 AND one (1) year of full time work experience performing the duties and responsibilities outlined in this position announcement.
    OR

  • Requires technical knowledge of the techniques and procedures of software and network support for users in a Microsoft Windows Server Active Directory environment.

  • Must understand installation, configuration and troubleshooting processes for software, hardware, mobile devices, networking and accessory equipment.

  • Must be familiar with information technology security strategies and techniques.

  • Requires experience with personal computer equipment.

  • Must have advanced personal computer word processing, spreadsheet, database, and Windows skills.

  • Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.

  • Prefer a working understanding of the Keweenaw Bay Indian Community and individual department operations, goals and objectives relating to Computer & Communications Services.

  • Must know how to assemble and disassemble personal computer components, including cabling.

  • Comptia, Microsoft MCP or other industry certification is desirable.

  • Must be able to install, configure, troubleshoot and maintain software applications and peripheral equipment.

  • Must have strong communication and training skills and be able to communicate technical information to non-technical users.

  • Must maintain strict confidentiality.

  • Must have valid Michigan driver's license, reliable vehicle and vehicle insurance, a good driving record, and be insurable to drive fleet vehicles.

  • Must be able to attend trainings and travel as required.

  • Employment is contingent upon the satisfactory result of a Security Background Check, pre-employment drug testing, and preemployment physical.

  • Must be able to obtain and continue to hold a Keweenaw Bay Indian Community gaming License.